We want you to love every bottle of Sister Suy’s. If something isn’t right with your order, here’s how returns, exchanges and refunds work.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or you received the wrong item, contact us within 7 days of delivery at hello@sistersuys.com with your order number and a photo of the issue. We’ll send a replacement or issue a full refund at no cost to you — we won’t ask you to ship anything back.
Unopened Products
Because our sauces are a food product, we can only accept returns of unopened, unused bottles in their original packaging, within 30 days of delivery. For food safety reasons, we’re unable to accept returns or exchanges of opened or used products unless the order arrived damaged or incorrect (see above).
To start a return, email hello@sistersuys.com with your order number. Once we receive and inspect the returned item, we’ll notify you by email whether your refund has been approved.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take several business days for the refund to appear on your statement after we process it.
Original shipping costs are non-refundable, and — outside of damaged or incorrect orders — return shipping is the customer’s responsibility.
Order Cancellations
You can cancel an order yourself from My Account › Orders as long as it hasn’t yet been paid or started processing. Once an order has moved to processing, please email us right away at hello@sistersuys.com — we’ll do our best to catch it before it ships, but can’t guarantee a change once it’s on its way.
Sale Items
Only regular-priced items are eligible for return. Sauces purchased on sale or as part of a discounted bundle are final sale.
Need Help?
We’re happy to help with any order issue — reach us at hello@sistersuys.com or (844) 555-1773, Monday–Friday, 9am–5pm EST.